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Customer Service

Exchanges & Returns

At Nth Degree, we understand that sometimes products may not meet your expectations or fit your needs. That's why we have a hassle-free exchange and returns policy in place to ensure your satisfaction.

Exchange Policy:

If you wish to exchange a product for a different variant or style, we are happy to assist you. Simply contact our customer service team within 14 days of receiving your order, and they will guide you through the process. Please note that the product must be unused, in its original packaging, and in resalable condition for an exchange to be processed. There is no return fee if you choose to exchange your item.

Returns Policy:

If you decide to return a product for any reason, we offer a straightforward returns process. Please contact our customer service team within 14 days of receiving your order to initiate the return. The product must be unused, in its original packaging, and in resalable condition for a return to be accepted.

Once your return is approved, your item will be booked on for collection with our delivery partners ASB Delivery Service. Please ensure that the product is securely packaged. Once we receive the returned product and verify its condition, a refund will be issued to your original payment method within 7-10 business days.

Return Fees:

As we use an external company for our delivery, return fees vary based on the size of your item. The applicable return fee will be deducted from your refund. Please consider this when initiating a return. There is no return fee if you choose to exchange your item.

Small items - Returns are free of charge

Medium items - A return fee of £35 applies

Large item - A return fee of £70 is applicable

Exceptions:

While we strive to provide a seamless exchange and returns experience, there are a few exceptions to our policy:

  • Customised products cannot be exchanged or returned unless they are defective or damaged upon arrival.
  • Products that have been used, damaged, or are not in their original packaging may not be eligible for an exchange or return.
  • Final sale items, such as clearance or discounted products, are non-refundable and cannot be exchanged.

Conclusion:

At Nth Degree, we value your satisfaction and want to ensure that you are completely happy with your purchase. Our exchange and returns policy is designed to provide you with peace of mind and flexibility when it comes to choosing the perfect product. If you have any questions or need assistance with an exchange or return, please don't hesitate to reach out to our dedicated customer service team.