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FAQs

Frequently Asked Question's

General Questions

Can I trust the quality of Nth Degree's luxury outdoor furniture when purchasing online?

Yes, each piece in our collection is designed and curated with the utmost consideration using quality materials and traditional methods. Each piece undergoes rigorous quality checks to ensure it meets our high standards before being offered for sale online.

How will I know that you've received my order?

Upon placing your order online, you'll receive a confirmation email detailing the specifics of your purchase, including order number, items ordered, and estimated delivery timeframe.

Can I pay for my furniture pieces to be assembled?

Yes, of course. At the checkout you will be asked which delivery service you require, if you require your furniture to be assembled please choose this option.

Shipping Questions

What are the shipping costs?

Shipping costs vary depending on the size and weight of your order, as well as location. We strive to offer competitive shipping rates please see our Delivery page for more information. Nth degree members have access to free shipping across all their orders.

Is international shipping available for Nth Degree's luxury outdoor furniture?

Yes, we offer international shipping services to offer our collections to discerning clients worldwide. Contact our customer service team for more information on international shipping rates and timelines.

Will I receive all of the items in my order at the same time?

From a sustainability stance we aim deliver with the lowest possible environmental impact. We make every effort to consolidate your order and deliver all items simultaneously whenever possible. However, certain factors such as availability and logistics may result in partial shipments.

Can I schedule specific delivery dates or times for my delivery?

Yes, our delivery service team is able to will work with you to schedule delivery dates and times that are convenient for you, ensuring a hassle-free experience. They will contact you once they have your order and will arrange a delivery time that suits.

What is white glove delivery service?

Our white glove delivery service is our premium delivery option where items are handled with extra care and attention to detail. This service includes features such as delivery scheduling, unpacking your items and removal of packaging, lifting and placement to a location of your choice. If you have chosen our assembly feature at checkout, they will also assemble your items with care. We use this service to assure you that your goods will be handled with care from start to finish.

Returns Questions

What is the return policy for luxury outdoor furniture at Nth Degree?

We believe in the quality and reliability of our products. If you're not completely satisfied with your purchase, you may return it within 30 days for a refund or exchange, subject to our return policy terms and conditions.

How can I return or cancel my order?

If you wish to return or cancel your order, please contact our customer service team as soon as possible. They will guide you through the process and assist you in initiating the return or cancellation.

How long will it take to get my refund?

Once your return is received and processed, refunds are typically issued within 5-7 business days. Please note that the timing of the refund may vary depending on your financial provider.

Payment

What payment methods are accepted for purchasing luxury outdoor furniture at Nth Degree?

We accept a wide range of payment methods, including major credit cards and alternative payment platforms, ensuring convenience and flexibility for our customers.

Is there an option for instalment payments or financing plans?

Yes, we offer Klarna to create flexible financing plans to accommodate your preferences and budget, allowing you to enjoy our luxury outdoor furniture without worry.

When will my card be charged?

Your card will typically be charged at the time of purchase, once your order is confirmed. This ensures prompt processing and fulfilment of your luxury outdoor furniture order.