Yes, each piece in our collection is designed and curated with the utmost consideration using quality materials and traditional methods. Each piece undergoes rigorous quality checks to ensure it meets our high standards before being offered for sale online.

Upon placing your order online, you'll receive a confirmation email detailing the specifics of your purchase, including order number, items ordered, and estimated delivery timeframe.

Yes, of course. At the checkout you will be asked which delivery service you require, if you require your furniture to be assembled please choose this option. On each product page it will state whether the item needs to be assembled or whether it comes already assembled. If you wish to assemble the item yourself - please choose delivery only at checkout and find all manual here.

To ensure your furniture remains in top condition for as long as possible, we recommend adhering to the care label instructions provided with each item. If you'd like to review these instructions before making a purchase, please do not hesitate to reach out to our customer service team. Additionally, we suggest investing in our protective covers for added care and longevity of your furniture.

We plan to open showrooms in London and Manchester in 2025. In the meantime, we would be happy to send you any samples or additional photos to assist you. Please contact our customer service team for further information.

Of course! Feel free to visit the sample page on our website where you can order any outdoor fabric samples as well as outdoor rug samples too. They are free of charge and if you would like to request an interior sample pack, simply email our team and we can include any samples you wish . Alternatively if you are looking for something in particular, maybe a wood or aluminium sample, please contact our customer service team at customerservice@nthdegree.co.uk.

Teak wood is widely regarded as one of the most durable woods. Its close grain, combined with high mineral content and natural oils, makes it strong, durable, and virtually impervious to all weather extremes and rotting. The aluminum used in all of our pieces is also designed to endure all types of weather even through the worst of the heavy rains and thick snow. The fabric used on our designs is very high quality outdoor fabric thatboasts a resilience against fading from UV rays and the chemical embrace of chlorinated water, ensuring that its deep, rich colour endures as a constant in the ever-changing British outdoor landscape. In short, yes our furniture can certainly be left outside all year round, we would recommend using our furniture covers that are sold separately to take extra care of your furniture and preserve the teak colour as this will develop an organic silvery-grey patina over time if exposed to the elements.

Each range provides a downloadable 3D file that you are encouraged to use. To access the file, first log in to your account. Then, visit the product page for the item you’re interested in and scroll down to the "Download" section. Here, you can download the 3D file, which is available for use in your projects or planning. These files are designed to give you a detailed and interactive view of the product, helping you make informed decisions and visualise how it will fit into your space. If you encounter any issues with downloading or accessing the files, please don't hesitate to contact our support team for assistance.

Yes, we sell our custom-fit protective covers separately. By purchasing these covers you can significantly extend the lifespan of your furniture, whilst maintaining its appearance and functionality for years to come. 

To ensure the best care for your teak furniture, we recommend purchasing our maintenance kits. This comprehensive kit includes everything you need to clean, restore, and protect your teak surfaces. To remove any stubborn residue use the supplied sandpaper to lightly sand away any unwanted marks or rough texture. The teak oil (step 1) maintains the stained colour for an extended time, while the teak protector (step 2) restores and brightens the wood’s original hue. Additionally, the teak protector also enhances the wood’s resistance to weathering and UV damage, ensuring your furniture remains stunning for years to come. 

Regular use of these maintenance kits will help preserve the rich color and texture of your teak, extending its lifespan and keeping it looking its best.

Shipping costs vary depending on the size and weight of your order, as well as location. We strive to offer competitive shipping rates please see our Delivery page for more information. Nth degree members have access to free shipping across all their orders.

Yes, we offer international shipping services to offer our collections to discerning clients worldwide. Contact our customer service team for more information on international shipping rates and timelines.

From a sustainability stance we aim deliver with the lowest possible environmental impact. We make every effort to consolidate your order and deliver all items simultaneously whenever possible. However, certain factors such as availability and logistics may result in partial shipments.

Yes, our delivery service team is able to will work with you to schedule delivery dates and times that are convenient for you, ensuring a hassle-free experience. They will contact you once they have your order and will arrange a delivery time that suits.

Our white glove delivery service is our premium delivery option where items are handled with extra care and attention to detail. This service includes features such as delivery scheduling, unpacking your items and removal of packaging, lifting and placement to a location of your choice. If you have chosen our assembly feature at checkout, they will also assemble your items with care. We use this service to assure you that your goods will be handled with care from start to finish.

You can track your items via https://tracking.asbdelivery.co.uk using the tracking number provided by ASB Delivery. Please note that pre-ordered items cannot be tracked until they have been collected by our delivery partners. We will inform you of any delays. If you encounter any issues, please contact our customer service team at customerservice@nthdegree.co.uk.

Before finalising your order, please verify that your space, location, and the item are properly measured and prepared to facilitate a smooth delivery. For more information, please review our comprehensive guide.

Once your order is placed, our delivery partners will contact you regarding your delivery and ask if any special delivery instructions need to be made clear. After your items have been successfully and safely delivered, our team will add photos and a signature as proof of delivery to your tracking link to give you peace of mind. In addition to our thorough tracking and delivery confirmation process, our dedicated customer service team is always available to assist you if required. 

We believe in the quality and reliability of our products. If you're not completely satisfied with your purchase, you may return it within 14 days for a refund or exchange, subject to our return policy terms and conditions.

As we use an external company for our delivery, return fees vary based on the size of your item. There is no return fee if you choose to exchange your item.

Small items - Returns are free of charge

Medium items - A return fee of £35 applies

Large item - A return fee of £70 is applicable

If you wish to return or cancel your order, please contact our customer service team as soon as possible. They will guide you through the process and assist you in initiating the return or cancellation.

Once your return is received and processed, refunds are typically issued within 5-7 business days. Please note that the timing of the refund may vary depending on your financial provider.

Our warranty covers a period of two years, aligning with industry standards. However, our products are crafted from high quality aluminum and teak, ensuring exceptional durability against heavy wear and tear. With great care, our furniture is designed to last for approx 15 to 20 years.

We accept a wide range of payment methods, including major credit cards and alternative payment platforms, ensuring convenience and flexibility for our customers.

Yes, we offer Klarna to create flexible financing plans to accommodate your preferences and budget, allowing you to enjoy our luxury outdoor furniture without worry.

Your card will typically be charged at the time of purchase, once your order is confirmed. This ensures prompt processing and fulfilment of your luxury outdoor furniture order.

To become a member, create an account or sign in, then add the membership to your basket and complete the purchase. Once this is done, every time you log in and add items to your basket, your membership discount will be automatically applied. The membership will need to be purchased before you make your full order to make sure your 10% off gets added to your basket. 

▻   Save 10% off everything all year round

▻   Free White Glove Delivery service 

▻   Exclusive access to VIP events

▻   First to know about new product launches & offers

If your discount isn't showing up in your basket, double check that you are logged into the same account used for your membership and all your details are matching too. If the issue persists, please contact us at customerservice@nthdegree.co.uk, and we will resolve it for you promptly.

Your membership will automatically renew each year at the current membership fee, which may change. If you do not wish to renew your membership, you can cancel by adjusting your profile settings or by emailing customerservice@nthdegree.co.uk.

At Nth Degree, we offer trade discounts to customers with an approved trade account. To apply, please emailcustomerservice@nthdegree.co.uk. We will send you a form to complete and return for review. Your discount will be discussed and confirmed after the review.