At Nth Degree, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have implemented a comprehensive refund policy to ensure your satisfaction.

Our refund policy is designed to be fair and transparent, providing you with clear guidelines on how to request a refund and what to expect during the process. Please take a moment to familiarize yourself with the details below:

Eligibility for Refunds

In order to be eligible for a refund, the following conditions must be met:

1. The product must have been purchased directly from our Nth Degree ecommerce store.
2. The refund request must be made within 14 days of the original purchase date.
3. The product must be in its original condition, unused, and with all original packaging and tags intact.

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact our customer support team by email or phone within 14 days of your purchase.
2. Provide your order number and a detailed explanation of why you are requesting a refund.
3. Our customer support team will review your request and may ask for additional information or evidence, if necessary.
4. If your refund request is approved, we will provide you with instructions on how to return the product.
5. Once we receive the returned product and verify its condition, we will process your refund. 

Return Fees

As we use an external company for our delivery, return fees vary based on the size of your item. The applicable return fee will be deducted from your refund. Please consider this when initiating a return. There is no return fee if you choose to exchange your item.

Small items - Returns are free of charge

Medium items - A return fee of £35 applies

Large item - A return fee of £70 is applicable

Refund Process and Timeline

Once your refund request is approved and the product is returned, we will initiate the refund process. Here's what you can expect:

1. We will refund the full purchase price of the product, excluding any shipping or handling fees.
2. The refund will be issued to the original payment method used for the purchase.
3. Please allow up to 10 business days for the refund to be processed and reflected in your account.

Contact Us

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing Nth Degree. We appreciate your business and look forward to serving you again in the future.