Delivery
At Nth Degree, we offer White Glove Delivery Service with or without assembly to make sure that throughout the entire process from start to finish, your products are handled with exceptional care and attention to detail. With this service you can expect: our shipping partners will get in contact you to arrange a delivery date and time to suit, delivery to a location of choice, assembly if required and removal of any packaging materials.
We understand that time is of the essence, we aim to deliver your products as quickly as possible. Our estimated delivery time is typically within 2-7 business days for domestic orders. However, please note that delivery times may vary depending on your location and the availability of the product. While some pre-orders may arrive shortly after the release date, others may take longer due to demand or unforeseen delays.
Our shipping partners are reliable and experienced, ensuring that your products arrive in pristine condition. We do request that customers to take responsibility in verifying the measurements of their purchases to ensure they enter the designated delivery address - be this through door or gate access. This helps to prevent any potential inconveniences or delays in the delivery process. By carefully checking the dimensions of the item prior to purchase, customers can make informed decisions and avoid the disappointment of receiving a product that does not fit through the property.
If you are unsure of your product and wish to make your final decision once you receive your item, we do recommend keeping your packaging and making our delivery partners aware of this so they do not discard your packaging.
Exchange & Returns
We believe in the quality and reliability of our products. If you're not completely satisfied with your purchase, you may return it within 14 days for a refund or exchange, subject to our return policy terms and conditions. If you wish to return or cancel your order, please contact our customer service team as soon as possible. They will guide you through the process and assist you in initiating the return or cancellation.
Sourcing & Materials
At Nth Degree, we understand that the quality of our outdoor furniture is not just determined by its design, but also by the skill and attention to detail that goes into its creation from start to finish. We believe that every piece we produce is a work of art, crafted to perfection. Our dedication to craftsmanship begins with the materials we use and practices we implement. Our manufacturing nurtures traditional joinery methods whilst embracing new innovations and ideas to elevate and ensure indisputable quality.
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